Voice of the Customer

The Enterprise Research Platform provides a simple automated solution for measuring customer satisfaction. The process begins by designing online satisfaction surveys using our intuitive survey wizard. Survey templates are also available for customization. The goal is to establish a baseline of customer satisfaction measures that can be tracked over time. SurveyAnalytics allows you to capture these metrics through the entire customer experience. Actionable results are available through automated notifications, and comprehensive reports. Sample surveys available:

• Multiple Models - Net Promoter, Secure Customer Index, ASCI
• Longitudinal Trend Analysis Tools
• Action Alerts for high impact service recovery
• CRM Integtation with Salesforce, Dynamics, Net Suite